At Glotheory, we care about your satisfaction and the quality of our products. Please review our return and refund policy below.

1. Returns

You may request a return within 14 days of receiving your order, provided that:

• The product is unused and unopened.

• The product is in its original condition and packaging.

• The product has not been damaged or altered after delivery.

Due to hygiene and safety reasons, opened or used cosmetic products cannot be returned or exchanged.

2. Exchanges

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide your order number and clear photos or a video showing the issue. After reviewing the case, we will arrange a replacement when applicable.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong product, Glotheory will cover the applicable return and replacement shipping costs.

4. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the appropriate method based on the original payment method. Processing times may vary depending on the payment provider or bank.

5. Non-Returnable Products

The following products cannot be returned or exchanged:

• Opened or used cosmetic products.

• Products damaged due to misuse.

• Products without their original packaging.

• Products returned after the applicable return period.

6. Return Shipping

If the return is due to a defective, damaged, or incorrect product, Glotheory will cover the applicable shipping costs.

For returns due to a change of mind, the customer may be responsible for return shipping costs.

7. How to Request a Return

To request a return or exchange, please contact Glotheory with:

• Your order number.

• The reason for the return.

• Photos or videos of the product, if applicable.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.